Refund policy

Return and Refund Policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging where applicable. You will also need your order number or proof of purchase.

To start a return, contact us at tycer.orders@gmail.com. If your return is accepted, we will send instructions on how and where to send your package.

Returns must be requested before items are sent back. Items sent back to us without first requesting a return may not be accepted.

Returns should be sent to:

Tycer

Angles, Church Lane, 

Burstow,

Horley,

Surrey,

RH69TG

Personalised and made-to-order items

Many Tycer products are personalised, custom-made or made to order. Personalised, custom-made or made-to-order items cannot usually be returned or refunded unless they arrive damaged, faulty, incorrect or not as described.

Please check all names, spelling, colours, sizes and product options carefully before placing your order. We cannot refund or replace personalised items because of customer spelling mistakes, incorrect names, wrong colour choices or incorrect options selected at checkout.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, incorrect or not as described.

Please include your order number and clear photos of the issue so we can assess the problem and make it right.

If the issue is our fault, we will offer a suitable resolution, such as a replacement, repair or refund depending on the situation.

Non-returnable items

We cannot usually accept returns for:

Personalised products
Custom-made products
Made-to-order products
Gift cards
Items damaged after delivery through misuse, incorrect handling or normal wear and tear

This does not affect your statutory rights.

Exchanges

We do not usually offer direct exchanges. The fastest way to get a different item is to request a return for the eligible item and place a new order separately.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, the refund will be sent to your original payment method within 10 business days. Please remember that your bank, card provider or payment provider may take extra time to process and show the refund.

If more than 15 business days have passed since we approved your refund, please contact us at tycer.orders@gmail.com.

Return postage

For change-of-mind returns on eligible non-personalised items, the customer is responsible for return postage unless agreed otherwise.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can advise the best next step.