Terms of service

 

OVERVIEW

Welcome to Tycer. The terms "we", "us" and "our" refer to Tycer. Tycer operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a shopping experience.

Tycer is powered by Shopify, which enables us to provide the store and checkout services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use our website or purchase from us.

By visiting, interacting with or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our website.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependent to use this website on devices you own, purchase or manage.

To use our website or purchase products from us, you may be asked to provide certain information, such as your name, email address, billing details, payment details and delivery information. You confirm that all information you provide is correct, current and complete.

You are responsible for keeping your account details secure and for all activity under your account.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products accurately. However, colours, materials and product appearance may vary slightly due to screen settings, lighting, photography, device displays and the handmade or made-to-order nature of some products.

Many Tycer products are personalised, custom-made or made to order. Please check all names, spelling, colours, sizes and options carefully before placing your order.

Product descriptions, availability and prices may change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, payment issues, suspected fraud, pricing errors, or incorrect product information.

Your order is accepted once we confirm it and payment has been processed.

Please review your order carefully before submitting it. Because many of our products are personalised or made to order, we may be unable to cancel or change an order once production has started.

If we need to cancel, change or discuss your order, we will contact you using the email address, billing address or phone number provided at checkout.

Your purchases are subject to our Return and Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price shown at the time your order is placed, unless there has been an obvious pricing or listing error.

Unless stated otherwise, prices do not include shipping costs. Shipping costs are shown at checkout before payment.

You agree to provide current, complete and accurate purchase, payment and account information for all orders placed through our store.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by postal services, couriers, customs processing, or events outside our reasonable control.

If your order is delayed, damaged, lost, incorrect or not as described, please contact us so we can help resolve the issue in line with our Shipping Policy and Return and Refund Policy.

We currently ship to the United Kingdom only unless stated otherwise on the website.

SECTION 6 - RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds and cancellations are handled in accordance with our Return and Refund Policy.

Personalised, custom-made or made-to-order items cannot usually be returned or refunded unless they arrive damaged, faulty, incorrect or not as described.

This does not affect your statutory rights.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, product designs, photographs, videos, branding, layout and other materials, is owned by Tycer, its licensors, suppliers or relevant rights holders.

You may not reproduce, copy, distribute, modify, sell, exploit or use any part of the website or its content without our prior written permission.

Tycer names, logos, product names, designs and slogans may not be used without our prior written permission.

SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to tools, features or services offered by third parties, including Shopify, payment providers, apps and other service providers.

We are not responsible for third-party tools, websites, apps or services. Your use of any third-party service is at your own risk and may be subject to that third party’s own terms and policies.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for checking or evaluating the content, accuracy, policies or practices of third-party websites.

If you access third-party links, you do so at your own risk.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Tycer is powered by Shopify, which enables us to provide the website, store and checkout services to you.

Any sales and purchases made through our store are made directly between you and Tycer. Shopify is not responsible for any aspect of any sales between you and Tycer, including any injury, damage, loss, return, refund or dispute resulting from products purchased from us.

SECTION 11 - PRIVACY POLICY

Personal information collected through our website is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also collect and process personal information in order to provide and improve the services used to operate our store and checkout.

Please review our Privacy Policy for more information.

SECTION 12 - FEEDBACK, REVIEWS AND SUBMISSIONS

If you submit feedback, reviews, photos, ideas, suggestions or other content to us, you confirm that you have the right to share that content.

You agree that we may use feedback, reviews or submitted content to operate, improve and promote our business, products and services, unless you have specifically told us otherwise or the law says otherwise.

You must not submit content that is unlawful, abusive, misleading, offensive, defamatory, harmful, or that infringes the rights of any third party.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery estimates or availability.

We reserve the right to correct errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, including after an order has been submitted.

SECTION 14 - PROHIBITED USES

You may use our website only for lawful purposes.

You must not use our website:

  • for any unlawful, fraudulent or malicious purpose

  • to violate any laws or regulations

  • to infringe our intellectual property rights or the rights of others

  • to harass, abuse, insult, harm, defame or intimidate any person

  • to submit false or misleading information

  • to upload or transmit viruses, malware or harmful code

  • to collect or track the personal information of others

  • to spam, phish, scrape, crawl or interfere with the website

  • to bypass or interfere with any security features of the website

We reserve the right to suspend, restrict or terminate access to our website if we believe these Terms have been breached.

SECTION 15 - TERMINATION

We may terminate or restrict your access to our website or services at any time if we believe you have breached these Terms or used the website in a way that may harm Tycer, our customers, our service providers or any third party.

Any obligations or liabilities incurred before termination will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

We aim to provide accurate information and reliable service, but we do not guarantee that the website will always be uninterrupted, timely, secure or error-free.

Products are provided in accordance with their product descriptions and applicable consumer rights.

Nothing in these Terms excludes or limits your statutory rights.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Tycer will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or your statutory rights as a consumer.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Tycer, Shopify, and our directors, officers, employees, contractors, service providers and partners from any claim or demand arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

SECTION 19 - SEVERABILITY

If any part of these Terms is found to be unlawful, void or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The remaining parts of these Terms will continue to apply.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce any part of these Terms, this does not mean we waive our right to enforce it later.

These Terms, together with any policies referenced on our website, form the entire agreement between you and Tycer regarding your use of the website and purchases from our store.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where reasonably necessary for business, legal or operational reasons.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services or products to you shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 23 - CHANGES TO THESE TERMS

We may update or change these Terms from time to time by posting the updated version on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at tycer.orders@gmail.com.

Our contact information is:

Tycer
Trading name of Ludipuss Lltd
Email: tycer.orders@gmail.com
Business address: Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex, HA71JS
Company registration number: 10031509
VAT number: 453934866